Welcome to Island Wave Tours! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before booking any of our tours or services.
Booking Policy
All bookings are subject to availability and confirmation.
Payment in full is required at the time of booking to secure your reservation.
Cancellation Policy
Cancellations made 3 days or more prior to the scheduled date: Eligible for a full refund.
Cancellations made 2 days before the scheduled date: Eligible for a 50% refund.
Cancellations made within 24 hours of the scheduled date or no-shows: No refund will be issued.
Rescheduling
Rescheduling requests are subject to availability and must be made at least 48 hours before the scheduled date.
Any rescheduling request made within 48 hours may incur additional charges or may not be accommodated.
Liability
Island Wave Tours is not liable for any personal injury, loss, or damage to personal belongings during the tour/transportation.
Participants are responsible for ensuring they are in good health and fit to participate in the activities booked.
Weather and Unforeseen Circumstances
Island Wave Tours reserves the right to reschedule or cancel a tour due to bad weather or other unforeseen circumstances. In such cases, customers will be offered the choice of a full refund or rescheduling at no additional cost.
Code of Conduct
Guests are expected to act respectfully toward guides, staff, and other participants.
Island Wave Tours reserves the right to remove any individual from the tour without a refund if they engage in disruptive or unsafe behavior.
Use of Personal Information
By booking with us, you agree to allow Island Wave Tours to use your contact information for booking purposes and to share updates about our services. We do not sell or share your information with third parties.
Amendments to Terms and Conditions
Island Wave Tours reserves the right to update or modify these terms and conditions at any time without prior notice. Customers are encouraged to review this page periodically for updates.
For any inquiries, cancellations, or assistance, please contact us at sales@islandwavetoursja.com.